Why was my KYC verification rejected?

We use an advanced Know-Your-Customer (KYC) provider that makes use of artificial intelligence to verify your details. Most of the time they make life very easy but sometimes they get stuck.

If there are any issues with your verification, our team will reach out to you, however if you still haven’t heard from us, please feel free to reach out to our support team.

Some common reasons for your proof of ID not being accepted are:

The document was reported lost or stolen.
The document has inconsistent information, such as:
The type of document uploaded is not the same as the one you selected. e.g. You selected a Drivers licence and uploaded a scan of your passport.
Information such as your name, gender, document number, nationality or expiry date doesn't match the MRZ (Machine Readable Zone) on your document.
The document is a photograph of a screen, a photocopy, or is a screenshot.
The document appears to be digitally tampered with.
The document shows signs of photo alteration.
No face was detected in the document.
The document is in black and white. It should be in colour.
Information on the document is obscured.
The watermark on the expected document is missing.
The document has been cut, damaged or has punch holes in it.
The front or back of the document was submitted twice.
The document is too dark.
The document is obscured by glare.
The document is too blurry.
The photograph in the document is covered.
The document is damaged. (cut, torn, water damage etc.)
You are under the age of 18 or 21 depending on your jurisdiction.


Some common reasons for your proof of address not being accepted are:

The document is older than 3 months.
The document is of a low quality (blurred, has glare etc.)
The document is a photograph of a printout.
The document is a photograph of your proof of address on a computer screen.
The document is a screenshot of your proof of address.
The document appears to be damaged (cut, torn, water damage etc.)
The document appears to be altered.


The document provided is not supported. Supported documents include:

Bank Statements (given that the bank statement shows your residential address and not a PO Box)
Credit Card Statements
Utility Bills
Payroll Statements
Insurance Statements
Official Tax Documents
Residence Certificate
The document has the wrong name on it.
The document is for an address outside of your registered country.

If you have any questions, please feel free to contact support@revix.com for assistance.

Updated on: 10/05/2023

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